I. Steps to Buy
Steps to Register and Buy
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COCORO Life Vietnam currently supports order and delivery for customers with addresses in Vietnam. Currently, COCORO Life Vietnam will support home delivery in the following regions:
- Southern Region: Tp. Hồ Chí Minh, Bình Dương, Bình Phước, Đồng Nai, Vũng Tàu, Tây Ninh, Lâm Đồng, Long An, Đà Nẵng.
- Northern Region: Hà Nội, Hải Phòng, Hải Dương, Bắc Ninh, Bắc Giang, Hưng Yên, Vĩnh Phúc.
Users can easily purchase one or multiple products through the COCORO Life Vietnam application or the COCORO Life Vietnam website.
- Northern Region: Hà Nội, Hải Phòng, Hải Dương, Bắc Ninh, Bắc Giang, Hưng Yên, Vĩnh Phúc.
Users can easily purchase one or multiple products through the COCORO Life Vietnam application or the COCORO Life Vietnam website.
Before making a purchase, you need to:
Step 1: Successfully register and log in to a valid COCORO Life Vietnam account.
(COCORO Life Vietnam encourages customers to shop by registering an account with COCORO Life to receive more member account benefits. With this account, you can easily order products without re-entering information for each purchase.)
Step 2: Review and choose a suitable product by searching for the product in the search bar.
(COCORO Life Vietnam encourages customers to shop by registering an account with COCORO Life to receive more member account benefits. With this account, you can easily order products without re-entering information for each purchase.)
Step 2: Review and choose a suitable product by searching for the product in the search bar.
After searching for and selecting the product you want to buy, you can proceed to place an order in one of the following two ways:
1. Buy and pay immediately:
On the product details page, you can proceed to purchase and pay for the product by following these steps:
Select the quantity of the product -> Add to cart -> Checkout -> Review and adjust (if necessary)the delivery address, payment method, and complete the verification steps according to the payment method to complete the order, use a Voucher, Coco Coin (if available) -> select Place order..
2. Add products to your cart before payment:
On the product details page , select the quantity of the product want to order -> Add to Cart -> Adjust the quantity and classification of the product (if available) -> view the cart's temporary amount -> choose to Continue shopping or proceed to checkout -> complete the remaining steps as in option 1.
On the product details page, you can proceed to purchase and pay for the product by following these steps:
Select the quantity of the product -> Add to cart -> Checkout -> Review and adjust (if necessary)the delivery address, payment method, and complete the verification steps according to the payment method to complete the order, use a Voucher, Coco Coin (if available) -> select Place order..
2. Add products to your cart before payment:
On the product details page , select the quantity of the product want to order -> Add to Cart -> Adjust the quantity and classification of the product (if available) -> view the cart's temporary amount -> choose to Continue shopping or proceed to checkout -> complete the remaining steps as in option 1.
II. Products
How can I recognize genuine products?
COCORO Life Vietnam guarantees that all products distributed by COCORO Life Vietnam are genuine products with carefully selected sources, origins, and product quality.
In addition, all products sold by COCORO Life Vietnam have additional labels, as required by law. They also come with a warranty certificate for Sharp electronic products.
You can use our products with confidence!
In addition, all products sold by COCORO Life Vietnam have additional labels, as required by law. They also come with a warranty certificate for Sharp electronic products.
You can use our products with confidence!
COCORO Life Vietnam offers a wide variety of products. How do I choose a product that suits me?
All products distributed by COCORO Life Vietnam at www.cocorolife.vn are clearly described with usage instructions. If you need assistance, you can send your questions via email to cskh@cocorolife.vn or have a direct conversation with the support staff in the Chat section on the website www.cocorolife.vn.
I need detailed product usage instructions. Does COCORO Life Vietnam provide support, and how can I contact them?
All products distributed by COCORO Life Vietnam at www.cocorolife.vn are described clearly with usage instructions.
If you have questions during use, you can send your questions via email to cskh@cocorolife.vn or have a direct conversation with the support staff in the Chat section on the website www.cocorolife.vn for guidance and assistance.
If you have questions during use, you can send your questions via email to cskh@cocorolife.vn or have a direct conversation with the support staff in the Chat section on the website www.cocorolife.vn for guidance and assistance.
Does COCORO Life Vietnam provide home installation services?
Currently, COCORO Life Vietnam offers free installation services for all electronic devices, appliances, and air purifiers available on the www.cocorolife.vn website in the Ho Chi Minh City area.
I want to purchase a large quantity of products for a construction project or a large event. Can COCORO Life Vietnam provide enough products?
COCORO Life Vietnam always maximally meets all customer requirements. Depending on the model and quantity of products you purchase, our sales staff will discuss specific information with you.
Please contact us via email: cskh@cocorolife.vn or click on the Chat section on the www.cocorolife.vn website so we can provide timely support.
Please contact us via email: cskh@cocorolife.vn or click on the Chat section on the www.cocorolife.vn website so we can provide timely support.
If a product is out of stock but I still want to purchase it, can COCORO Life Vietnam assist me in placing an order?
COCORO Life Vietnam will receive your purchase request and coordinate with the support department. In the following cases:
- If the supplier has the product in stock: COCORO Life Vietnam will quickly replenish the product to deliver it to you promptly.
- If the product is discontinued or the supplier is out of stock: COCORO Life Vietnam will advise you on equivalent new models.
- If the supplier has the product in stock: COCORO Life Vietnam will quickly replenish the product to deliver it to you promptly.
- If the product is discontinued or the supplier is out of stock: COCORO Life Vietnam will advise you on equivalent new models.
III. Online Purchasing
I haven't seen the product in person, how can I make a purchase?
You can view product images on the cocorolife.vn website and choose the model that suits you the most.
Can I change the quantity of products after a successful order?
We regret to inform you that you cannot change the quantity of products on a successful order by yourself. Please double-check all information before completing your order.
If you still wish to change your order, please contact our Customer Support Department via email cskh@cocorolife.vn or by using the Chat feature on the website www.cocorolife.vn for assistance.
If you still wish to change your order, please contact our Customer Support Department via email cskh@cocorolife.vn or by using the Chat feature on the website www.cocorolife.vn for assistance.
How can I check my order after it has been placed? Where can I check it?
Please contact email: cskh@cocorolife.vn or use the Chat feature on the website www.cocorolife.vn to check your order details.
Are product prices on the website inclusive of VAT?
The prices listed on the cocorolife.vn website already include VAT.
COCORO Life Vietnam provides this information for you.
COCORO Life Vietnam provides this information for you.
IV. Delivery and Receipt
Is delivery available on weekends and holidays?
Currently, COCORO Life Vietnam does not provide delivery on weekends and holidays. If there are any changes, we will update them on the www.cocorolife.vn website.
How long does it take to receive my order?
The delivery time for your order may vary depending on your delivery address:
- In the Ho Chi Minh City area: within 24 hours.
- Other regions: 2-7 working days.
Currently, COCORO Life Vietnam provides delivery services in the following areas:
- Southern Region: Ho Chi Minh City, Binh Duong, Binh Phuoc, Dong Nai, Vung Tau, Tay Ninh, Lam Dong, Long An, Da Nang.
- Northern Region: Hanoi, Hai Phong, Hai Duong, Bac Ninh, Bac Giang, Hung Yen, Vinh Phuc.
If there are any changes, we will update them on the www.cocorolife.vn website.
- In the Ho Chi Minh City area: within 24 hours.
- Other regions: 2-7 working days.
Currently, COCORO Life Vietnam provides delivery services in the following areas:
- Southern Region: Ho Chi Minh City, Binh Duong, Binh Phuoc, Dong Nai, Vung Tau, Tay Ninh, Lam Dong, Long An, Da Nang.
- Northern Region: Hanoi, Hai Phong, Hai Duong, Bac Ninh, Bac Giang, Hung Yen, Vinh Phuc.
If there are any changes, we will update them on the www.cocorolife.vn website.
Does COCORO Life Vietnam provide free delivery?
Currently, COCORO Life Vietnam is offering free delivery for Sharp TV, refrigerators, air conditioners, and air purifiers.
Can I check the product before receiving it?
We regret to inform you that COCORO Life Vietnam does not currently allow joint inspection upon delivery for Sharp products.
I just received the product on the same day but noticed a cosmetic defect. How can I contact COCORO Life Vietnam?
You can contact us by email at cskh@cocorolife.vn or use the Chat feature on the website www.cocorolife.vn to receive assistance promptly.
I want to purchase electrical appliances from COCORO Life Vietnam to send to my family in a remote area within Vietnam. Can I get assistance?
You can make a payment using an ATM or credit card...
Currently, COCORO Life Vietnam provides delivery to the following areas:
- Southern Region: Ho Chi Minh City, Binh Duong, Binh Phuoc, Dong Nai, Vung Tau, Tay Ninh, Lam Dong, Long An, Da Nang.
- Northern Region: Hanoi, Hai Phong, Hai Duong, Bac Ninh, Bac Giang, Hung Yen, Vinh Phuc.
If there are any changes, we will update them on the www.cocorolife.vn website.
Currently, COCORO Life Vietnam provides delivery to the following areas:
- Southern Region: Ho Chi Minh City, Binh Duong, Binh Phuoc, Dong Nai, Vung Tau, Tay Ninh, Lam Dong, Long An, Da Nang.
- Northern Region: Hanoi, Hai Phong, Hai Duong, Bac Ninh, Bac Giang, Hung Yen, Vinh Phuc.
If there are any changes, we will update them on the www.cocorolife.vn website.
V. Returns and Exchanges
Applicability
COCORO Life Vietnam will support customers with returns and exchanges when a product has a manufacturer's defect.
TI've placed a successful order and made a payment on the website, but the order was canceled due to the product being out of stock or for other reasons. How will I receive a refund, and how long will it take?
When you place a successful order, the online order staff will verify the information. If the order is canceled for any reason, the staff will initiate a refund to your account. The refund time may vary depending on the payment method, depending on the terms of the payment intermediary. If paid by e-wallet, the refund takes 3-5 working days, and if paid by card, it takes 30 - 45 working days..
VI. Warranty and Repairs
Where can I get my damaged product repaired?
Products distributed by COCORO Life Vietnam under the Sharp brand are covered by the nationwide official warranty policy. You can contact us through the Chat section on the website www.cocorolife.vn, send an email to cskh@cocorolife.vn, or contact the Sharp Hotline at 1800-1599 directly.
Do I need to prepare any documents or information when sending a product for warranty at the service center?
Please provide the purchase receipt and the warranty certificate so that the service center staff can check and assist you.
Is there free repair during the warranty period?
During the warranty period, for Sharp electronic products, if the product is faulty, it will be repaired, and components will be replaced free of charge at authorized Sharp Service Centers, subject to conditions.
What are the conditions for warranty?
For valid products imported and distributed by Sharp Vietnam & he warranty is free for 12 months from the date of purchase (activation) but not exceeding 18 months from the manufacturing date (date on the receipt), depending on which condition comes first.
* For TVs, the warranty period is 2 years (24 months) from the date of purchase, but not exceeding 2.5 years (30 months) from the manufacturing date,depending on which condition comes first..
* For refrigerators & the warranty period for the compressor is 10 years from the date of purchase. The conditions for the 10-year Inverter compressor warranty are as follows:
- Proof of purchase from the Ministry of Finance's Value Added Tax invoice. The product still has the label "10-year compressor warranty."
- The compressor still has the label and serial number on the label, not dented, deformed, burned, exploded, or with any signs of alteration, interference, or dismantling.
* For electric fans: The warranty period for the fan motor is 3 years from the date of purchase.
COCORO Life Vietnam provides you with this information!
* For TVs, the warranty period is 2 years (24 months) from the date of purchase, but not exceeding 2.5 years (30 months) from the manufacturing date,depending on which condition comes first..
* For refrigerators & the warranty period for the compressor is 10 years from the date of purchase. The conditions for the 10-year Inverter compressor warranty are as follows:
- Proof of purchase from the Ministry of Finance's Value Added Tax invoice. The product still has the label "10-year compressor warranty."
- The compressor still has the label and serial number on the label, not dented, deformed, burned, exploded, or with any signs of alteration, interference, or dismantling.
* For electric fans: The warranty period for the fan motor is 3 years from the date of purchase.
COCORO Life Vietnam provides you with this information!
Which products are not covered by the warranty?
Products will not be covered by the warranty if:
A. The product has exceeded the warranty period. The Warranty Certificate is not original, does not clearly state the machine's serial number and date of purchase.
B. Information on the certificate has been altered, changed, or erased.
C. The machine is damaged, cracked, scratched, dented, or deformed due to dropping, breaking, scratching, or moving, using, storing, or being affected by external factors. Due to fire, lightning, floods, natural disasters. Due to water, liquid, chemical intrusion, or environmental factors...
D. The machine is damaged by rodents, insects, ants, termites.
E. Using the wrong voltage not specified for the product or when the power source is abnormally changing, unstable, or insufficient.
F. Not using the product according to its intended function, installation instructions, or accompanying usage guidelines... damage caused by improper installation, damage caused by not following the regular maintenance of air conditioning units.
G. Using the product for business purposes: using the machine for public activities, restaurants, hotels... using it for laundry services, ice-making businesses, leasing, displaying, or testing at dealers, appliance stores.
H. The machine has been disassembled, adjusted, or repaired by anyone not authorized by Sharp Warranty.
A. The product has exceeded the warranty period. The Warranty Certificate is not original, does not clearly state the machine's serial number and date of purchase.
B. Information on the certificate has been altered, changed, or erased.
C. The machine is damaged, cracked, scratched, dented, or deformed due to dropping, breaking, scratching, or moving, using, storing, or being affected by external factors. Due to fire, lightning, floods, natural disasters. Due to water, liquid, chemical intrusion, or environmental factors...
D. The machine is damaged by rodents, insects, ants, termites.
E. Using the wrong voltage not specified for the product or when the power source is abnormally changing, unstable, or insufficient.
F. Not using the product according to its intended function, installation instructions, or accompanying usage guidelines... damage caused by improper installation, damage caused by not following the regular maintenance of air conditioning units.
G. Using the product for business purposes: using the machine for public activities, restaurants, hotels... using it for laundry services, ice-making businesses, leasing, displaying, or testing at dealers, appliance stores.
H. The machine has been disassembled, adjusted, or repaired by anyone not authorized by Sharp Warranty.
Is there support for repairing products that are out of warranty?
Please send an email to cskh@cocorolife.vn or click on the Chat section on the website www.cocorolife.vn to receive assistance on how to proceed.
Do I have the right to request a product check after it has been repaired under warranty?
Before receiving the product back from warranty service, you have the right to request a product inspection by the staff.
How do I know when the product has been fully repaired and where to pick it up?
Depending on the product's condition, the warranty period may change, and the service center staff will notify you directly.
When the product is repaired or the warranty is complete, COCORO Life Vietnam will send a text message or make a phone call to inform you about the product's status.
When the product is repaired or the warranty is complete, COCORO Life Vietnam will send a text message or make a phone call to inform you about the product's status.
